Return & Refund Policy

Updated on July 19, 2023

Return & shipping cost

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return with reasonable cause. 

Purewell will refused the return, if customer don't like it, made any mistakes with size, color or any other mistakes which caused by buyer.

To be eligible for a return, your item must be in the same condition that you received it, didn't fill chambers with water, unopened or unused, with tags, and in its original packaging. Or Purewell has the right to refuse return & refund. You’ll also need to provide the receipt or proof of purchase.

Important: buyer should pay the return shipping cost.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Tracking number should be informed to Purewell in time

You can also contact us for any return question at



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-7 business day. Please remember it will take some time for your bank or credit card company to process and post the refund too.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


Unhappy Using Experience

If the filters you received are not workable, Purewell will send you one new pair of filter as an alternative. 

If you're still not satisfied with them and want to return or refund your order, please reach out to to discuss how to deal with it.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items

Used water filters, products or package with any damages. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.