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FAQ & Video

This page will answer your most possible questions. If you still have any question, please don't hesitate to contact us: service@purewell.com.

For Gravity System

  • 1. What substances does the water filter system reduce?


  • 2. How often to replace the filter?


  • 3. How do I know the filtered water level in lower chamber?

  • 4. Is Purewell stainless steel water filter system complicated to install?

  • 5. Which scenarios does this water filter system apply to?


  • 6. How to avoid overflow from upper & lower chambers gap?

  • 7. Which water sources does this water filter system can filter?

  • 8. Does this system remove the peculiar smell from water?
  • 9. Should I use all the black carbon filters I received or only one filter?

  • 10. How should I install fluoride filters?


  • 11. Why the initial flow rate is slow?


  • 12. The TDS levels did not drop after filtration. Is this normal?

For Countertop RO System

  • 1. How often to replace filters?

Installation & Maintenance Guide