SHIPPING COUNTRIES & COST

We only ship to the following four countries:

1. United States of America - FREE

2. France - FREE

3. Netherlands -  FREE

4. Germany - FREE

Shipping cost is FREE, but the buyer should pay the possible custom tariff.

HOW LONG WILL IT TAKE FOR ME TO GET DELIVERY?

Most orders are dispatched within 3-9 business days. Delivery time will vary based on your location. Most packages get delivered within another 5-10 business days (remote areas always take a longer time to ship).

Important: we are not responsible for any delays caused by expressage. Please be cautious to place an order, if you can’t bear the possible delay.

HOW DO I TRACK THE EXACT DELIVERY STATUS?

Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company's website.

Note: your order will be delivered in multiple parcels if you purchase several items. Tracking numbers will be updated by email.

SHOULD I EXPECT DELAYS DURING THE PANDEMIC?

Please expect some delays, as we are working diligently to factor the safety of our warehouse workers as they also have to practice social distancing while handling packages. Some tracking information may be incomplete momentarily or updated multiple times. We appreciate your patience during this time.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO? 
Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at service@purewell.com with your order number.